Intersect services
Bridging the gaps, removing the barriers
For patients enrolled in INTERSECT-powered programs, ease of use and usability are critical to engagement and successful outcomes. They must be able to:
When these requirements are not met in a timely and seamless manner, patient frustration grows, leading to disengagement. A discouraged patient is a lost patient. Additionally, providers cannot afford to waste valuable time on failed virtual visits or missed engagements, as excessive appointment failures disrupt workflows and compromise care delivery.
Healthcare organizations — large and small — are not equipped with the resources needed to provide the technical support, guidance, and assistance patients and providers expect. That’s where INTERSECT comes in.
Intersect will procure patient mobile devices, install a data card and mobile application, provision them with prescribed wearable devices, and ship them to patients.
Following receipt of the preconfigured mobile device, Intersect will conduct an online onboarding session to guide patients on device navigation, test-taking, communicating with care teams, tracking wellness progress, and getting help when needed.
Devices are enrolled in a managed plan to restrict usage, enable remote troubleshooting, and ensure secure remote wipes if lost. Patient information remains protected at all times.
Intersect offers a patient and provider help desk. For non-technical troubleshooting, Intersect staff will address "how to" questions related to system usage.
Real-time troubleshooting amd issue resolution to keep virtual encounters on track. Users will recieve technical support through the technician's use of the Esper device management system. Technicians will be able to perform any fixes that would otherwise be aspplied by hands on repair.
Intersect data engineers will remotely perform all needed steps to integrate data from disparate source needed to gain a fully integrated view of patient data.
INTERSECT empowers healthcare organizations to deliver proactive, personalized care with AI-driven insights and seamless remote monitoring — all without burdening your staff or infrastructure.