Our commitment is this. We understand the important role our solutions play in helping you fulfill your mission, and we are committed to:
• Providing great customer service. When you have issues with our system, we want to resolve them right away. As a participant in our INTERSECT ADVANTAGE support plan, we monitor your system 24/7 with the goal of resolving issues proactively. You can also contact our support team to work with our top-quality analysts who take pride in giving you the industry's best customer support. Working with you to provide better patient care is our mission, and we are dedicated to delivering prompt, accurate and courteous service every time.
• Delivering the solutions that meet your needs rather than a "one-size-fits-all." We will invest time to learn about your organization, your procedures and the specific issues you face to assure that our deliverables meet those requirements.
• Not "nickel, and dime you." You won't discover us looking for ways to pad our charges by taking every opportunity to find new charges. We find that behavior unacceptable and won't tolerate with our own purchases and don't expect you to either.
• We will honor our commitments without exception. If we tell you the terms of a proposal, you can count on it being just that. If something isn't included, we will inform you "up front." If something obviously should have been included, it will be.
• When "the answer is no," we will tell you that rather than offer up a vague uncertainty. There are enough surprises in life without intentional ambiguities designed to sugar-coat the truth. We prefer to under-promise and over-deliver if at all possible. • Making recommendations that are best for you, even if they aren't favorable to us. We will never lose track of your role as "the customer" and our obligation to put your needs first. In our culture, we win when you win.
• Hiring and developing great people to support you. By establishing a team of satisfied, knowledgeable, and experienced employees, we are able to provide you with an unmatched customer support experience. To maximize the effectivness of our support team, we equip our analysts through ongoing training with the skills and information they need to better serve you. You can also count on us to select people who applaud your mission and fit will into your culture. • Listening to you to help us improve our solutions. Our clients are at the heart of everything we do, and your feedback is invaluable to us. Throughout the year, we invite you to let us know what we are doing well and how we can improve. We also welcome your software suggestions, which we would incorporate into our design process. Our solutions are continually evolving as we consider how we can further help your organization accomplish its goals and make your job easier. • Being your advocate. Hospitals are in tough competition for scarce resources from the government. We are proud to join our voice with yours to assure you receive the support needed to thrive and effectively continue your mission. We believe the best way to be successful in business is through the creation and development of long-term trust relationships. In a true partnership, the relationship is always more important than anything else. That is the precept that drives everything we do.